Returns & Refunds

Returns & Exchanges

1. Do you accept returns/exchanges?

Yes! Returns/exchanges are accepted for qualifying items within 7 days of delivery date.

2. How do I proceed to process return/exchange?

Please e-mail rialto@conan.com with your ORDER # and details for proceeding with a return/exchange.

Refunds will be issued only for properly returned items. If your return does not meet the conditions listed, we will not be able to issue the refund and the package will be sent back to you.

3. What qualifies for returns?

Apparel:

All apparel MUST meet the following criteria:

• Unworn
• Unwashed
• No scents or odors
• No rips or tears
• No other signs of being worn
• All tags must be attached
• All original packaging must be included

Accessories & SALE items are NON RETURNABLE.

All Other Items:

All Other Items MUST meet the following criteria:

• No signs of wear and tear
• All tags must be attached
• All original packaging must be included

4. Do I qualify for FREE return shipping?

Return shipping is paid for ONLY for damaged or wrong items. We will electronically e-mail a return label or send it with the corrected item for proper return.

5. When will I receive my exchange or refund?

All refunds and exchanges will be processed after the return item has been received at the warehouse. Please allow 3-5 business days processing time to complete refunds or exchange after returned delivery.